Service users in London have been discovering their \u2018wow factor\u2019 \u2013\u00a0ways of wellbeing \u2013\u00a0at a conference coproduced with Central and NorthWest London NHS Foundation Trust (CNWL) and the charity Build on Belief (BoB). This year\u2019s Engage Conference focused on the simple steps anyone can take each day to improve their quality of life and included a look at dual diagnosis and common physical health problems. The Outside Edge theatre group inspired the audience with their drama, and entertainers were accompanied by a troupe of BoB musicians. The day also featured awards to service users, recognising their efforts to overcome substance misuse problems and give back to their services and community. \u2018Hearing people speaking about their recovery journey to a big audience takes courage and I was humbled and thankful to these people for sharing their personal journeys,\u2019 said Lorna Payne, CNWL divisional director, who presented the awards.