WDP has announced that the Care Quality Commission (CQC) has rated WDP Greenwich as ‘Good’ across the board.
The CQC inspectors highlighted that the team “treated clients with compassion and kindness” and that they “understood the individual needs of clients and supported [them] to understand and manage their care and treatment.”
The report shares that staff “developed holistic, recovery-orientated care plans informed by a comprehensive assessment” and that they “provided a range of treatments suitable to the needs of service users and in line with national guidance around best practice.”
The inspectors also identified areas of outstanding practice in the service, namely:
- WDP’s Capital Card scheme, where service users can earn points by attending appointments and engaging with treatment, and then spend their points on positive activities in their local community.
- In-house motivational and confidence-building courses available to service users, such as NOVA and Next Steps, as well as a peer mentoring programme and development opportunities for volunteers.
The report includes some excellent feedback from service users. The inspectors reported that service users described staff as “approachable, non-judgemental and supportive”.
One individual told the inspectors that their recovery, and continued attendance at the service, was due to the kindness and support they received from staff.
Service users also said that the group programme was supportive, “family-like” and run by clinicians who were knowledgeable. They also felt encouraged to ask questions and learn about their treatment, and that they were listened to whenever they had concerns.
Councillor Denise Scott-McDonald, Cabinet Member for Health and Adults’ Social Care, said: “We are pleased to note that WDP Greenwich received a good rating from CQC. Since the launch in 2020, during the first week of lockdown, WDP has tackled many challenges and increased demand. Despite this, the team has remained committed to delivering a specialist holistic treatment and recovery service to residents in Royal Greenwich.
“The strong rating reflects the professionalism, dedication, commitment, and care the team at WDP Greenwich delivers. The service manager and staff team can be proud of the recognition of the hard work this inspection provides, and our residents can be reassured that they have a good service that can respond effectively to their needs.”
Tom Sackville, Executive Director of Services at WDP commented: “We are extremely proud of this excellent CQC report acknowledging the high quality of our service in Greenwich. It is a credit to the team for their hard work and commitment to our service users, as it recognises the importance we place on providing a service which is tailored to the needs of each person who comes to us for support.
“Our WDP Greenwich service is hugely important for the local community and we look forward to continuing to support our service users’ recovery and identify even more ways to reach out to those in need. Working closely with our commissioners is a key feature of our success – it is a partnership we value immensely and hope to continue to build on.”
Read the full blog post here.
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