Via has strengthened its residential detox and rehabilitation provision at Passmores House, increasing capacity to meet sustained demand while maintaining the quality, consistency and clinical oversight the service is recognised for.
Passmores House is an established residential substance misuse service supporting adults with alcohol and drug dependence, including people with co-existing mental and physical health needs.
Based in Essex, just outside London, the service accepts referrals from across England and works closely with community treatment teams, commissioners and partner agencies to support planned admissions into detox and rehabilitation.
Supporting access to residential treatment
The increase in capacity enables the service to support more people through medically managed detoxification and structured rehabilitation, helping to reduce delays and improve continuity between community and residential care. Quality and responsiveness recognised by CQC. In its most recent inspection, Care Quality Commission rated Passmores House Good overall, with the service rated Outstanding for responsiveness. Inspectors highlighted the service’s ability to tailor care to individual need, its flexibility in supporting complex presentations, and its strong focus on continuity of care.
The inspection also found the service to be Good across safety, effectiveness, caring and leadership, noting that people felt safe, well supported and treated with dignity and respect. Feedback from people using the service and their families was consistently positive, with many describing Passmores House as highly supportive and therapeutic.
‘The CQC findings reflect what referrers already know about Passmores House,’ said Paul Mubu, Area Director. ‘This is a service with strong clinical leadership, skilled multidisciplinary staff and a clear focus on individualised, recovery-oriented care.’
An established, clinically led residential service
Passmores House offers integrated detoxification and rehabilitation programmes, typically over 12 or 24 weeks, delivered by a multidisciplinary team including doctors, nurses, recovery practitioners and psychological specialists. The service supports adults with a broad range of needs, including people accessing planned detox and rehabilitation as well as those who have more complex presentations and require additional clinical or psychological support.
‘Strengthening capacity at Passmores House allows us to respond to ongoing demand for residential detox and rehab while preserving the therapeutic environment and level of individual attention that we are known for,’ added service manager Darren O’Meara.
The expanded provision at Passmores House forms part of Via’s wider commitment to improving access to high-quality residential treatment and supporting effective, joined-up pathways between community and inpatient services.
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