My name is Florence Fowler, and I am a Quality Improvement Lead at Phoenix Futures. I have worked in the Recovery Field for around 25 years however, on reflection, my desire to care for and assist disadvantaged others began at an early age and has matured with me.
The majority of my career has been working and managing our Phoenix Futures Substance Misuse Service provisions in prisons, specialising in the treatment model ‘Therapeutic Community’. My experience of prisons is that they have the potential to be great places for reform, rehabilitation, and ideal for treatment, to some extent, as there is a captive audience.
Yet despite being a captive audience, and a high percentage of crime associated with substance misuse access to residential treatment depended on the availability of treatment beds, funding, and individuals meeting the assessment criteria. The success of residential treatment in custody often prohibited further residential treatment post-prison, despite the stark differences in environment.
Towards the end of 2021, I was asked by our chief executive Karen Biggs to provide a report on the interventions we delivered to women as an organisation. This was in support of a women’s working group our chief executive is involved in.
I must admit when initially tasked to provide a report, I panicked thinking where do I begin, only to discover when compiling the report, how little I did know.
I knew that Phoenix Futures had worked with nearly 4,000 women across our community, housing, and rehab services last year, and that despite a CQC rating of outstanding our gender-specific residential rehab Grace House London closed due to funding constraints. So, what was on offer for women in our services?
The report explored a cross-section of services including: Supported Housing, Residential Services, Sheffield Residential Family Service, Community Services, Prison Services, Prison Family Services, and RtN (Recovery Through Nature).
Despite the fundamental differences of each service, geographical, design, criteria, etc., it very quickly became apparent that each service had a generic core approach and set of values that they applied when working with women.
All services were knowledgeable of the disadvantages that often affect women, such as mental health, domestic violence, poverty, caring responsibilities, prejudice associated with women who use substances and in particular those with children. Staff spoke with empathy reflecting the impact on health, access to treatment, and personal growth that these disadvantages can have on women, and expressed a strong desire to ensure that the inequality of women is not perpetuated in any way.
Services acknowledged their own limitations and expertise in their ability to support women, and all services had established a network of local and specialist providers to bridge any gaps in service provision.
Specialist roles in pregnancy care, women at risk, domestic abuse, and a specialist women’s treatment coordinator established in Derby City enabled pathways for women to be created, whilst our residentials created a safe space for women to feel at ease with themselves and others.
Generically, whether it was practical support of providing toiletries, accompanying women to activities to raise their self-esteem, or offering handheld support in meetings that determined a women’s ability to remain mum, Phoenix staff were there. The ‘can do’ attitude found in all areas of service spoke loud and clear that their optimistic view of success for women did not depend on funds, but more on a willingness to find a way.
Read the full blog post here.
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