Passmores House, Via’s residential detox and rehabilitation service in Essex, has been rated Good overall and Outstanding for responsiveness by the Care Quality Commission (CQC).
The inspection recognised the service’s person-centred approach, clinical quality and ability to respond flexibly to people with complex needs.
The inspection praised Passmores House for tailoring care to individual need, supporting people with co-existing mental and physical health conditions, and maintaining continuity between detoxification, rehabilitation and discharge planning. The service was also recognised for strong leadership, a positive learning culture and skilled, compassionate staff.
CQC rated the service Outstanding for responsiveness, highlighting its flexibility in meeting complex presentations, including chemsex and ketamine use, and its commitment to ensuring people feel safe, respected and involved in their care.