Improving how people find our services

Taking that first step is daunting. We need to make it easier.

We’ve been working on improving how people find services on our website so we can make it easier for people to get help.

We know that 1 in 6 people experience issues with drugs, alcohol or other mental health problems but only a small number of these people are in touch with services. Most people don’t know where to go to get help, or who to ask.

For those who do access help, taking the first step is daunting and the following four weeks are a crucial time period for recovery. It’s important that we get the initial contact with our services right. This might start with someone looking for help on our website, so it’s important that we make sure people are able to access clear and accurate information presented in a reassuring tone.

Read the full article on Addaction’s Blog.

DDN magazine is a free publication self-funded through advertising.

We are proud to work in partnership with many of the leading charities and treatment providers in the sector.

This content was created by Addaction, and first appeared on

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