DDN 21 March 2005

‘I’m still very much in the listening phase,’ Alcohol Concern’s new(ish) chief executive Srabani Sen told me, when I interviewed her for this issue.DDN 21 03 2005

Talking to people in treatment services, and the service users themselves, has been a crucial part of Srabani’s induction, and has informed her strategy planning for the coming months. All very logical. So when do we stop listening?

When we’re busy, and pressured, and under- resourced and over-targeted.

The Wired team make a solid case for listening on page 8. Listening to service users’ views is surely the best way of finding out what will ring the right bells in changing patterns of behaviour and arming people with devices for coping.

Read the magazine here

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