Service user involvement is about making sure people can influence decisions that will affect them. To influence, people need the opportunity to speak and be heard. The voice of people using services provides valuable feedback and we need to make sure we always acknowledge and consider it.
By Chris Barnes, National Service User Involvement Coordinator at Change Grow Live.
Through my role as service user involvement coordinator, I have continually been impressed by the way people adapt and work collaboratively to overcome adversity and achieve incredible things.
Coronavirus has impacted on every aspect of our lives, including the way we deliver our services. Back in March, as changes to our ways of working started happening, we quickly noticed that our approach to hearing the voices of people who use our services needed to change.
It is critical that we continue to listen to the people who use our services.
If you are getting support from us, we have heard you. We now want to know more about your experiences. Please click here to share your story and your experience through our survey.
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This content first appeared on Change Grow Live’s website