Humankind’s Independent Living Unit offers a range of housing-related support services, advice and guidance to help people obtain accommodation and progress towards sustained independent living in the community. We support vulnerable people, often with histories including substance misuse, offending, mental ill health and homelessness, to overcome barriers and achieve social inclusion.
BNSNO supports clients, who were rough sleeping at the point of entry. The service provides short-term accommodation and supports clients to source appropriate move-on accommodation. BNSNO co-ordinates the Bradford ‘SWEP’ cold-weather scheme and provides outreach support to homeless clients.
This role is to work as part of a team to provide support and enhanced housing management to Service Users accessing the NSNO service in Bradford, in order to help them live independently and progress towards sustained housing.
This is a part time 18.5 hour per week contract working over a weekend.
Main duties and responsibilities:
- To support the Project Manager and work with other team members in delivering high quality person-centred services.
- To support clients to live independently in an accommodation setting and progress towards sustained independent housing recovery, including managing a ’case load’ of service user as allocated by the Project Manager.
- To undertake outreach sessions to referral agencies and other stakeholders to publicise the service, to receive referrals and to give signposting advice. To attend any relevant multi-agency meetings as required.
- To undertake regular assessments of needs / risk to develop a comprehensive support / risk plan to identify how these needs will be met. Support may be provided which helps clients achieve economic wellbeing, participate in education, training or other learning activities, develop or sustain a healthy and safe lifestyle and make a positive contribution to society.
- To review individual support / risk and ‘Move on’ plans within appropriate timescales.
- To be prepared to deliver housing support and recovery focused sessions to small groups of service users together. Group work may include training on: housing options, ‘tenancy ready’, humankind bespoke recovery programmes, etc.
- To record case notes, input information onto the database promptly and maintain any other relevant Management Information Systems as required in order to ensure effective case management and assist monitoring and evaluation of service delivery.
- To liaise with statutory and other appropriate agencies / network/ forums to contribute to the development of a comprehensive needs and risk assessment for each client and general service provision.
- To work as part of a team providing cross provision/ service support where reasonable, attending regular team meetings, undertake training as required, and participate in one to one supervision and appraisal sessions.
- To maintain a good working knowledge of relevant legislation and policies to ensure the continued support of service users.
- To ensure that vulnerable people are protected through knowledge and application of Adult and Child Safeguarding Procedures.
- The post holder will be responsible for supporting enhanced housing management by completing relevant activities such as:
- supporting residents to meet the requirements of the occupancy,
- supporting void turnaround (by room preparation),
- assisting in coordinating/ reporting repairs,
- room and building inspections,
- admission and exit support to clients,
- rent collection & guidance,
- housing benefit support & guidance,
- safeguarding support,
- emergency key holder support,
- making sure the project is safe during your hours of work,
- H&S assessments and support
- Preparing resources for daytime activities (such as assessment packs).
- To operate within humankinds Charter of Service Standards and all other polices / procedures, and report all problems promptly to the Senior Practitioner, Project Leader/ Project Manager or on-call support.
- To meet all internal and external targets set for you and undertake any other duties which are deemed to be within the spirit of the post.
- The postholder may occasionally be requested to travel outside of the area to attend meetings / training at Humankind’s other offices in the North of England.
This job description is intended to provide a guide to the general duties and responsibilities of the post. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of Humankind