Forward Leeds is the integrated city-wide service that supports adults and young people who are struggling with alcohol and other drugs through dedicated prevention, early intervention, and tailored programmes, supporting people to achieve and sustain recovery.
Following a recent Care Quality Commission (CQC) inspection Forward Leeds have been rated Outstanding.
An exciting opportunity is available for a senior single point of contact (SPOC) advisor. This is a new role within this team. As a senior within the team you will be responsible for smooth running of the SPOC team. The team consists of 6 full-time SPOC advisors based in our Armley Park Court hub.
Key roles and responsibilities include but are not limited to:
- Line management of the single point of contact advisors
- Responsibility for the day-to-day running of the SPOC
- Prepare reports and statistical analysis as required
- Manage the team to ensure that all calls and enquiries are responded to fully and appropriately, within agreed timescales.
You will have a passion for making a difference and fair chances for all should be at the core of everything you do. You will have a proven track record in administration, and previous experience in managing a team would be desirable; be adaptable and have a can-do attitude.