Senior Single Point of Contact Advisor

    Humankind
    Applications closing date: 12/02/2023
    Location
    Leeds, United Kingdom
    Job Type
    Category
    Closing Date
    2023/02/12
    Job Salary
    £19,047.60 - £23,250
    Region
    Yorkshire and Humber

    Description

    An exciting opportunity is available for a senior single point of contact (SPOC) advisor. This is an exciting new role within this team.

    As a senior you will be working alongside and supporting the SPOC team manager and will be responsible for the efficient running of the SPOC team.

    The team consists of 6 full time SPOC advisors based in our Armley Park Court hub. The team provide an efficient and effective response, to all contacts made to Forward Leeds including those from professionals, service users, family members or carers, directing to the most appropriate element of our service. They complete triages with clients coming into service and allocate using our pathways, to the appropriate team.

    Key roles and responsibilities include but not limited to: 

    • Line management of the single point of contact advisors
    • Responsibility for the day to day running of the SPOC
    • Prepare reports and statistical analysis as required
    • Manage the team to ensure that all calls and enquiries are responded to fully and appropriately, within agreed timescales.

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