Duty Worker

    0
    Humankind Charity
    Published
    February 3, 2021
    Location
    South Tyneside, United Kingdom
    Category
    Job Type
    Apply online here:
    https://humankind.careers/
    Closing Date
    2021/02/24
    Job Salary
    £19,000.00-£27,500.00

    Description

    An exciting opportunity has arisen to join our team at South Tyneside as a Duty Worker within our duty and recovery co-ordination team.

    Our duty team deliver a comprehensive duty system including managing walk in treatment queries and working with the on-site multi-disciplinary team to ensure the service is responsive to service user needs. They provide holistic support to adult service users entering the service and coordinate their treatment including assessment, co-ordination of clinical treatment, PSI delivery and multi-agency working.

    Work as part of a multi-disciplinary team with a flexible approach to ensure service users receive a safe and effective service from point of entry through to recovery and aftercare.

    Main duties and responsibilities:

    • Provide harm-reduction and health promotion advice and information directly to service users and to refer to the Care Co-ordination Team when appropriate.
    • To deliver a comprehensive duty system, walk in triage/assessments, supporting reception and recovery co-ordination staff with service delivery, and maintaining rapid access to prescribing function.
    • Enhance motivation for change and treatment readiness where relevant
    • Support service users to access resources and services to increase their recovery capital to help them achieve their recovery goals and promote family, carer and service user involvement
    • To exercise excellent communication skills and therapeutic skills when dealing with service users, carers, and caring agencies
    • To work closely and in partnership with the multi-disciplinary team from across the partnership and externally and provide advice and guidance to managers and other colleagues, through attendance at reviews, team meetings, practice development groups, group supervision and via the telephone
    • Prepare, take samples for screening purposes, communicate and record the results
    • Sign post service users for specialist support for example sexual health and other health and wellbeing services
    • Comply with all monitoring and evaluation systems, collect, and monitor information as appropriate and provide reports when required and actively contribute to the service achieving successful outcomes for service users
    • Manage a service user caseload and review on going care and treatment liaising closely with the full range of specialist workers within the multi-agency team, including family members and significant others as appropriate
    • Work in partnership and carry out joint key working to enable movement from semi structured to structured psychosocial interventions in order to improve recovery and social capital.
    • Support service users to access resources and services to increase their recovery capital to help them achieve their recovery goals and promote family, carer and service user involvement
    • To exercise excellent communication skills and therapeutic skills when dealing with service users, carers, and caring agencies
    • To work closely and in partnership with the multi-disciplinary team from across the partnership and externally and provide advice and guidance to managers and other colleagues, through attendance at reviews, team meetings and group supervision and via the telephone
    • To provide effective coordination of the individual’s recovery plan and promote family, carer and service user involvement
    • Develop and review recovery plans, provide harm minimisation, blood borne viruses and overdose prevention advice
    • Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures
    • To comply with all aspects of our Code of Conduct and adhere at all times to national/local and Humankind Safeguarding policies
    • To reduce substance related harm to the individual and the wider community
    • Provide information (in line with the Humankind Confidentiality, Data Protection and Caldicott Guardian Policy) to the team involved with individuals to ensure a holistic approach
    • Actively participate in supervision and be willing to personally reflect on interpersonal dynamics within the therapeutic relationship
    • Actively participate in the development of your Individual Training and Development Plan (IDTP)
    • Agree with your line manager, individual Key Performance Indicators (KPI’s) to monitor your own performance and achievements that contribute to the over-arching KPI performance of the service
    • Recognise personal and professional boundaries and work within Humankind clinical governance framework at all times
    • To report all problems and incidents in line with policy
    • Uphold data protection legislation and, local and formally agreed information sharing protocols and service user confidentiality agreements
    • Ensure all work is recorded via the required management information systems, i.e. SystmOne

    Find out more here