Turning Point is a charity that providing support and encouragement, delivering innovative services and generally improving life for individuals affected by drug and alcohol misuse or mental health problems, or those with learning disabilities.

An exciting new opportunity has arisen for a Client Advisor to join the Global Service Delivery (GSD) team at Turning Point specifically supporting individuals seeking support with drug and alcohol misuse.

You will provide first point of contact for clients and professionals wanting to arrange a referral into Turning Point’s substance misuses services across a wide geographical reach across the UK.

We are located in the heart of Manchester and are within close proximity to transport links.

This is a part-time role - 4 days per week.

Working as part of a team you will be supporting clients contacting us via telephone, online and email.

You will support inbound call activity including new referrals and enquiries from new and existing clients, professionals and staff.

Ensuring all contacts are dealt with in a timely, friendly & professional manner, providing a consistently high quality person centred service.